Returns Policy

Returns Policy main image Returns Policy image

What can be returned?
Any items that are defective, damaged, incomplete or incorrectly supplied can be returned at no further expense to yourself. If you change your mind or incorrectly order goods we will accept these and provide a refund less a handling fee of 20% of the order value. 

When do items need to be returned by?
You may return any item within 7 days of receipt, for any reason - if goods are  not defective 20% of the order value (i.e. handling fees) will be non-refunded.Any other alleged defect in the Goods must be advised as soon as reasonably possible after it becomes evident. Upon such notification the Customer must allow the Seller to inspect the Goods.

Where do items need to be returned to?
Please post or ship items to 43 Proprietary Street, Tingalpa QLD 4173.

How do customers return items?
All returns need a copy of the original invoice and the RMA number on the outside of the box if purchased online. Please package the item carefully so that no further damage is done during return shipping.

Shipping for returns?
Adaptable Displays will arrange shipping and/or refund the shipping cost if goods were supplied incorrectly or were defective. If the items are not defective, shipping costs are non-refundable.

Credit for returns?
A credit will be kept in the system for your next order unless otherwise requested - we are happy to exchange the item if necessary. 

Packing materials?
Items must be in original packaging if they are non-defective. If items have been found to be defective, please package carefully for return.